Frequently asked questions from our potential clients.

What makes you different from other testing companies?

We focus exclusively on toys and children's products, so we have deep experience in the industry. We have the expertise required to help ensure the safety of your products, and we're just as passionate about this business as you are.

In addition, we offer unparalleled communication, service and support throughout the entire process. We'll keep you informed of your product's testing progress, and a dedicated account manager will be your point of contact whenever you work with us. And we don't keep our knowledge to ourselves. You can take advantage of our experience whenever you need it, from early insights during your concept phase to detailed recommendations should your product need modifications to receive certification.

How are your rates compared to other testing companies?

Our rates are very competitive, and once you consider how much insight we add throughout the process, you'll find that we're a much better value for your product testing needs. Start with a FREE Consultation and if we're a good fit for your needs, we're happy to provide a detailed quote for your product and toy testing.

I already have samples being produced at the factory. Is it too late to work with you?

It's not too late but please get in touch with us right away for a FREE Consultation! We like to partner with our clients as early as possible to help foresee any potential issues during the concept and design phases of your product development. However, we'll be happy to test your toy or children's product once your samples are ready.

Who are your clients?

Due to the sensitive nature of our work, we do not share our client list. However, we have a number of references we'll be happy to share with you during your initial free consultation.

I have an idea for a toy. Can you help me design it?

As an independent, unbiased product tester, we do not design toys, but we're happy to work with designers during the ideation and design process to make sure your toy is safe for the children who will be enjoying it. Feel free to contact us directly or have your designer reach out to us for an Early Insight product review.

How long does it take to test my toy/product?

We know how important it is to get your test results on time, every time. Our standard is to deliver your results in 5-7 business days. For an additional fee, you can rush testing (3-5 business days) or request an emergency expedite (1-3 business days). If you're retesting a product that failed in its initial Insight Labs testing, we will work hard to expedite your retest (3-5 days).

Why is your lab in Singapore?

Before opening our testing facility, we considered several different locations. We decided on Singapore because of its culture of high standards and integrity. Singapore is also economically stable and centrally located near most major manufacturing plants.

Have a question that isn't answered here?

We'd love to hear from you. Please contact us and we'll respond to your question as soon as possible!